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  • Q: How do I report a technical fault?
    A:

    As soon as a fault is discovered please provide the following information to our service centre before a warranty claim can be processed:

    Email: service@goodwe.co.uk Telephone: + 44 (0)333 358 3184


    1. Serial number of inverter
    2. Model of inverter
    3. Detailed information regarding the entire system (modules, circuits, etc.)
    4. Detailed information of previous claims (if applicable).
    5. Description of fault – any screen messages and any fault codes that appear.
    6. Record the status of LEDs: Power, Run, Fault
    7. Record if it is a wifi or RS485 model. Does it have an integrated DC switch or not?
    8. Record the firmware version of the inverter. Use the button on the front of the unit to step through the display until version appears. If it displays ‘Ver. E1.00’, please long press the button until it displays ‘410-00002-xx’, then the ‘xx’ is the internal version number.
    9. Photos always help capture this information: screens shots, nameplate etc.

  • Q: SOC changed after restart the system.
  • Q: About Out-Put Power Limit
  • Q: Battery cannot charge to 100%
  • Q: Lithium battery connection
  • Q: Battery configuration
  • Q: ES/Battery not charge when PV>P-load
  • Q: Cannot save settings on EzManager APP
  • Q: Big Power fluctuation on Battery charge/discharge
  • Q: Where does BP series use
  • Q: ES not start up with ONLY PV connected
  • Q: ES not start up with ONLY battery connected
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